Shipping policy

SHIPPING POLICY

Last Updated: September 4, 2026

Thank you for shopping with BabyFirstStride.

This Shipping Policy explains how orders placed through BabyFirstStride are processed, shipped, tracked, and delivered.

Please review this policy carefully before placing an order.

By placing an order through our website, you acknowledge that you have reviewed and understood this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment authorization.

Processing time refers to the period required to verify, prepare, package, and transfer your order to the shipping carrier. Processing time is separate from shipping or transit time.

Orders are generally processed Monday through Friday, excluding U.S. federal holidays and other days on which our fulfillment partners or carriers may be closed.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing may take longer during:

  • holidays;

  • promotional periods;

  • periods of unusually high order volume;

  • severe weather;

  • inventory interruptions;

  • carrier disruptions;

  • fraud or payment verification; or

  • other circumstances outside our reasonable control.

If additional information is reasonably required to process your order, we may contact you using the email address or telephone number provided at checkout.

2. ESTIMATED SHIPPING AND DELIVERY TIMES

For orders shipped within the United States, our estimated delivery time after processing is:

5–8 business days

Your total estimated delivery period therefore consists of:

Order Processing Time + Shipping Transit Time

For example:

1–3 business days processing + 5–8 business days shipping

Any delivery date or delivery window displayed on our website, at checkout, in an advertisement, or in an order confirmation is an estimate unless expressly stated otherwise.

We make reasonable efforts to provide accurate shipping estimates based on available carrier and fulfillment information.

However, actual transit times may vary.

3. SHIPPING DESTINATIONS

BabyFirstStride primarily serves customers in the United States.

Available shipping destinations will be displayed during checkout.

If the checkout system does not permit delivery to a particular address, state, territory, country, or region, we are currently unable to ship the applicable order to that destination.

Availability may vary depending on the product and fulfillment location.

4. SHIPPING COSTS

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping rates may depend on factors including:

  • delivery destination;

  • shipping method;

  • product quantity;

  • package weight or dimensions;

  • promotional offers; and

  • fulfillment requirements.

From time to time, BabyFirstStride may offer free shipping or discounted shipping as part of a promotion.

Any applicable conditions or minimum purchase requirements will be disclosed with the promotion.

Shipping charges are subject to change before an order is placed.

5. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation indicates that we have received your order.

It does not necessarily mean that the order has shipped.

Please review your order confirmation carefully and contact us as soon as possible if you notice an error in your:

  • name;

  • shipping address;

  • product selection;

  • quantity; or

  • other order information.

6. SHIPPING CONFIRMATION AND TRACKING

When tracking information becomes available, we will generally send a shipping confirmation to the email address associated with your order.

The shipping confirmation may contain:

  • your tracking number;

  • the applicable carrier;

  • a tracking link; and

  • available shipment information.

Please allow reasonable time after receiving your tracking number for the carrier's tracking system to update.

In some cases, a tracking number may be generated before the carrier performs its first physical scan of the package.

A temporary lack of tracking updates does not necessarily mean that the package has not been shipped or is lost.

7. MULTIPLE PACKAGES

Depending on inventory availability and fulfillment location, items within the same order may be shipped separately.

As a result:

  • products from the same order may arrive on different dates;

  • you may receive more than one package; and

  • you may receive multiple tracking numbers.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments, unless additional charges were clearly disclosed and accepted at checkout.

8. FULFILLMENT PARTNERS

BabyFirstStride may use third-party warehouses, fulfillment providers, manufacturers, suppliers, and shipping carriers to process and deliver orders.

Products may therefore be fulfilled from different facilities depending on product availability and destination.

Different fulfillment locations may result in different transit times or packages arriving separately.

Regardless of whether a third party assists with fulfillment, your purchase is made from BabyFirstStride, subject to our Terms of Service and applicable law.

9. SHIPPING DELAYS

Delivery estimates are not guarantees unless expressly identified as guaranteed.

Shipping or delivery may be affected by circumstances such as:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • holidays;

  • transportation interruptions;

  • labor disruptions;

  • high shipping volume;

  • customs processing;

  • incorrect or incomplete addresses;

  • supply-chain interruptions;

  • governmental actions;

  • public emergencies; or

  • other circumstances outside our reasonable control.

However, BabyFirstStride will comply with applicable U.S. laws concerning shipment representations and delayed orders.

If we determine that we cannot ship your merchandise within a time period we expressly promised, or within the period otherwise required by applicable law, we may contact you with a revised shipping estimate and provide any cancellation and refund options required by applicable law.

Where applicable, you may have the option to:

accept the revised shipping timeframe; or

cancel the affected unshipped order and receive a refund.

Nothing in this Shipping Policy limits rights available to you under applicable consumer-protection law.

10. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify your:

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • ZIP Code; and

  • other applicable delivery information

before completing your order.

BabyFirstStride is not responsible for delays caused solely by incorrect or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.

11. ADDRESS CHANGES

If you need to change your shipping address, contact us as soon as possible at:

babyfirststride.store@gmail.com

We will make reasonable efforts to accommodate the request.

However, once an order has entered fulfillment or has been transferred to a carrier, we may be unable to change its delivery address.

Submitting an address-change request does not guarantee that the change can be completed.

12. INCORRECT OR UNDELIVERABLE ADDRESSES

If an order cannot be delivered because the shipping information supplied by the customer was materially incorrect or incomplete, the package may be returned to the sender or fulfillment facility.

If the package is returned to us or our fulfillment partner, please contact us.

Depending on the circumstances and applicable law, we may offer:

  • reshipment;

  • correction of the delivery address; or

  • a refund where appropriate.

Additional shipping charges may apply to a customer-requested reshipment when the original delivery failure was caused by incorrect information provided by the customer, to the extent permitted by law.

13. CARRIER DELAYS

Once a package has been transferred to a shipping carrier, the carrier controls the physical transportation and routing of the shipment.

Carrier delays may occasionally occur.

If your tracking information indicates that a package is delayed, please allow the carrier's tracking system a reasonable period to update.

If the delay becomes unusual or materially exceeds the expected delivery timeframe, please contact us so that we can assist with investigating the shipment.

14. TRACKING SHOWS “DELIVERED,” BUT PACKAGE CANNOT BE LOCATED

If tracking indicates that your package was delivered but you cannot locate it, please first:

  1. verify the shipping address on your order;

  2. check around the delivery location;

  3. check with other members of your household;

  4. check with neighbors, front desks, reception areas, mailrooms, or property management where applicable; and

  5. review any delivery photograph or carrier notice available.

Some carriers may mark packages as delivered shortly before actual physical delivery.

If you are still unable to locate the package after taking these steps, contact us at:

babyfirststride.store@gmail.com

Please include:

  • your full name;

  • order number;

  • tracking number; and

  • a brief explanation of the issue.

We will review the available tracking and fulfillment information and, where appropriate, assist with a carrier investigation.

A carrier's “Delivered” status will be considered relevant evidence of delivery, but we will evaluate claims based on the circumstances and applicable law rather than automatically denying a claim solely because tracking displays “Delivered.”

15. LOST PACKAGES

If your package has not arrived and tracking indicates an unusual delay or possible loss, please contact us at:

babyfirststride.store@gmail.com

Include your:

  • order number;

  • full name; and

  • tracking information.

We may need to open an investigation with the applicable carrier or fulfillment provider.

Where an order is confirmed as lost before delivery, BabyFirstStride will provide an appropriate resolution consistent with applicable law and our policies, which may include replacement or refund.

16. DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, please contact BabyFirstStride as soon as reasonably possible after delivery.

To help us investigate and resolve the issue, we may reasonably request:

  • your order number;

  • photographs of the damaged product;

  • photographs of the shipping packaging;

  • photographs of the shipping label; and

  • a description of the damage.

Please retain the original packaging until your claim has been reviewed, where reasonably possible.

Depending on the circumstances, we may offer a replacement, refund, or another resolution in accordance with our Refund & Return Policy and applicable law.

17. MISSING OR INCORRECT ITEMS

If your package arrives with an incorrect product, incorrect quantity, or missing item, contact us at:

babyfirststride.store@gmail.com

Please provide your order number and sufficient information for us to investigate the issue.

If we confirm that an error occurred during fulfillment, we will provide an appropriate resolution consistent with our Refund & Return Policy and applicable law.

18. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to honor cancellation requests made before fulfillment begins.

However, orders that have already entered fulfillment or have shipped may no longer be eligible for cancellation.

If an order cannot be canceled before shipment, it may need to be handled under our Refund & Return Policy.

Nothing in this section limits cancellation rights provided by applicable law.

19. INTERNATIONAL ORDERS

International shipping, if offered, will be displayed during checkout.

International shipments may be subject to:

  • customs processing;

  • import duties;

  • tariffs;

  • VAT;

  • taxes;

  • brokerage fees; or

  • other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient to the extent permitted by applicable law.

BabyFirstStride does not control customs authorities or customs processing times.

International customers are responsible for ensuring that the products they purchase may legally be imported into their destination country.

20. P.O. BOXES AND MILITARY ADDRESSES

Our ability to deliver to P.O. Boxes, APO, FPO, and DPO addresses depends on the applicable carrier and fulfillment method.

If our checkout system accepts the address, we will make reasonable efforts to fulfill the order.

Certain expedited or carrier-specific shipping methods may not be available for these destinations.

21. HOLIDAYS AND HIGH-VOLUME PERIODS

Processing and delivery may take longer during major holidays, promotional events, product launches, or periods of unusually high order volume.

Potential high-volume periods may include:

  • Black Friday;

  • Cyber Monday;

  • Christmas and other year-end holidays; and

  • major BabyFirstStride promotional campaigns.

Any material delays will be handled in accordance with applicable law.

22. RISK OF LOSS

Ownership and risk of loss for products purchased through BabyFirstStride will transfer in accordance with applicable law.

Nothing in this Shipping Policy is intended to shift the risk of loss to a consumer earlier than legally permitted or to waive any consumer right that cannot lawfully be waived.

23. RETURNS

This Shipping Policy addresses the shipment and delivery of orders.

Returns, exchanges, and refunds are governed by our separate:

Refund & Return Policy

/policies/refund-policy

Please review that policy before purchasing.

24. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • shipping carriers;

  • fulfillment practices;

  • products;

  • applicable law;

  • business operations; or

  • other operational requirements.

The current version will be posted on this page with an updated “Last Updated” date.

Changes will apply prospectively except where applicable law requires otherwise.

25. CONTACT US

If you have questions regarding shipping, tracking, delivery, or an order, contact:

BabyFirstStride

Email: babyfirststride.store@gmail.com

Website: https://babyfirststride.store

We recommend including your order number when contacting us about an existing purchase so that we can assist you more efficiently.

© 2026 BabyFirstStride. All rights reserved.